This year’s theme, “Heroic Hands: Celebrating Public Service,” reflects the award’s broader mission to highlight the value of careers in public service, encourage partnerships that support workforce training in local government and help create a stronger pipeline of qualified professionals to fill county roles across North Carolina. 

Koonce’s selection reflects his steadfast commitment to public safety, emergency preparedness and community resilience. In his role with Haywood County Emergency Services, he plays a critical part in everything from long-range emergency planning and interagency coordination to community education and crisis response. 

While his service spans many areas, Koonce’s leadership has been especially evident during major emergency events, including Tropical Storm Fred, Hurricane Helene, and the Rattlesnake Branch Wildfire. He plays a key role in coordinating emergency response efforts, organizing resources and ensuring that residents and first responders have the information and support they need throughout a crisis. 

“I’m truly honored to receive this recognition, but the work we do is never about one person,” said Zack Koonce. “It’s a team effort every single day, and I’m proud to serve alongside such dedicated professionals — not only within Haywood County Emergency Services but also across all departments in Haywood County government like facilities and maintenance, information technology, development services, the library, health and human services, and county administration — who all care deeply about the safety, well-being, and quality of life in our community.” 

“Zack Koonce exemplifies what public service is all about,” said County Manager Bryant Morehead. “His impact can’t be measured by a single event — he is constantly working behind the scenes to make sure Haywood County is safe, prepared and supported. We are grateful to have him on our team, and I’m proud to see his contributions recognized at the state level.” 

Through his work, Koonce embodies the spirit of Heroic Hands, showing what is possible when passion and public service intersect. His recognition highlights not just his personal efforts, but the vital role that emergency services professionals play in keeping North Carolina communities safe and resilient.