From behind the prescription counter at Village Pharmacy in Waynesville, Jim Winfree has a bird’s eye view of rising drug costs in America.

By Mark Jaben

I always marvel at people that tell me they haven’t been to a doctor in 25 years. Not engaging the health care system is a great strategy if you can get by with it. But then, they are seeing me, so what does that say.

By Darcia Bondurant

I would like to think of myself as a healthy, 46-year-old woman. My weight, blood pressure, blood sugar and cholesterol are all good. I know I need to exercise more, but who doesn’t?

By Sarah Kucharski • Staff Writer

As the revamped Medicare system moves from policy to practice, pharmacies nationwide increasingly are faced with confused customers and bureaucratic red tape.

Customers come in with a prescription to be filled and for one reason or another are denied. Sometimes customers are simply trying to refill their prescriptions ahead of time, perhaps in preparation for a trip. But most often the problem is a result of human error, such as information that doesn’t match up between customers’ insurance cards and what’s in the computer system like birthdays or cardholder identification numbers.

By Sarah Kucharski • Staff Writer

Arthur Pitts sat in a plastic lawn chair waiting to pick up prescriptions from The Village Pharmacy in Waynesville Monday afternoon (March 13).

At 73, he is one of the nation’s many Medicare subscribers. His coverage comes through a Blue Cross Blue Shield plan, which he says has been fairly reliable so far.

Every patient knows the drill. Walk up to the window, tell the nurse your name, take the clipboard and seek out the comfiest seat in the waiting room while you try to recall every allergy and ailment you and your ancestors have had.