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Enjoy the outdoors this Christmas by participating in a series of guided hikes scheduled to take place during the holiday season in the Pisgah National Forest.

Roger Skillman, a former naturalist with the Cradle of Forestry Interpretive Association, is leading the three hikes, planned for two different days.

• Friday, Dec. 23: John Rock Hike from 9:30 a.m. until 1:30 p.m. Located above the N.C. Fish Hatchery, John Rock offers scenic views, waterfalls, trees and a variety of forest types. Might not be suitable for very young children, because this is a five mile walk of moderate difficulty.

• Friday, Dec. 23: Winter Solstice night hike from 7-8:30 p.m. Walk the Andy Cove Nature Trail at night. Experience the winter forest during a new moon on one of the longest nights of the year. Bring a flashlight and dress for the weather. Suitable for the entire family, because this walk is just 0.7 of a mile on easy terrain.

• Saturday, Dec. 24: Daniel Ridge Loop from 9:30 a.m. until noon. Walk a beautiful trail through an open hardwoods forest. Bring peanut butter and birdseed and make edible ornaments to leave for the creatures of the forest: 2.2 miles moderate to easy walk.

The hikes are all in Transylvania County. Meet at the Pisgah Ranger Station on U.S. 276 to carpool to the trailhead. Hikes are free, but tips appreciated.

864.710.1567.

Comment

Local food sales are predicted to reach $7 billion nationally in 2012, according to a report released last month by the U.S. Department of Agriculture.

Appalachian Sustainable Agriculture Program estimates that Western North Carolina consumers alone purchased $62 million of local food in 2010, a four-fold increase since the Asheville-based nonprofit’s Appalachian Grown certification and branding program began in 2007. A recent consumer survey seems to help explain the increase: understanding that local food benefits local communities.

“We are way ahead of the rest of the country when it comes to supporting local farms,” said Charlie Jackson, ASAP’s executive director.

ASAP did a representative telephone survey of 703 Western North Carolina residents. Of these 703 interviews, 403 respondents were drawn proportionally from Buncombe, Henderson, and Madison counties. An additional sample of 300 respondents was drawn from Cherokee, Clay, Graham, Jackson, Macon and Swain counties, with 50 interviews completed in each county.

ASAP’s survey found that a majority, 55 percent, of respondents reported spending more than one-tenth of their food budget on locally grown products. More than 80 percent of respondents say they choose local food because the purchases help support local farms and contribute to the local economy.

In addition to farms, businesses benefiting from the increase include grocery stores and eateries in the region’s vibrant and growing independent restaurant scene. Three-quarters of survey respondents, 77 percent, deemed local food a somewhat or very important consideration in choosing a grocery store, and roughly six in 10, 64 percent, viewed it as somewhat or very important when choosing a restaurant. More than 55 percent mentioned Ingles as their grocery store of choice for locally grown food.

How do those surveyed define “local?” Almost 40 percent feel food is local if grown in Western North Carolina. Roughly one-quarter consider food local if it’s grown in their county, and 19 percent define local as within 100 miles of their home.

This email address is being protected from spambots. You need JavaScript enabled to view it. or 828.236.1282 ext. 113

Comment

The Nantahala Gorge Worlds Organizing Committee will celebrate the completion of The Wave on Friday, Dec. 16, with a ceremony, reception and paddling exhibition starting at noon.

The Wave is the competition site of the 2013 ICF Freestyle Kayak World Championships on the Nantahala River, an event expected to draw 500 international paddlers and thousands of spectators. The Wave is an underwater apparatus cemented into the riverbed that generates a wave on the surface for paddlers to perform tricks and stunts.

The debut of The Wave has been highly anticipated, with paddlers eager to assess just how good the wave action is — as that in turn dictates the caliber of moves paddlers can perform.

During the 30-minute dedication ceremony, organizers will explain how the wave works, how it may evolve over time, and the current state of the event planning. Some of the world’s best freestyle paddling athletes will be on hand to discuss their impressions of the 2013 Wave, and the ongoing preparations for the games. They will then paddle the new wave.

Paddler feedback is being sought so adjustments can be made benefit the public as well as advanced freestyle athletes. To facilitate the feedback, there will be an open paddling session after the meeting so that boaters who paddled it can discuss their recommendations and impressions. Non-paddlers are welcome as spectators, and light refreshments will be provided.

Crews had just one month of decreased water flow in the river, thanks to Duke Energy holding back water at the dam upstream, to get the wave built.

“I’m very relieved and excited,” said Lee Leibfarth, board member for the Nantahala Racing Club and member of the organizing committee. “We’ve still got work to do on the competition site, though. The feature needs refinement and adjustments that can only be made through experimentation. As the Nantahala goes through its usual winter release schedule, we’ll be tweaking the features that produce the wave to make it optimal for most paddlers.”

Now that the competition site is constructed, event organizers will move on to new challenges like scheduling, ticketing and other logistics. As that process gets under way minor work will continue on the 2013 Wave preparing it for its first big test: the 2012 World Cup event in September.

www.freestylekayaking2013.com

Comment

Work is under way on the first wildlife habitat enhancement project in Western North Carolina that relies on an outside group to act as stewards within the national forest. 

The U.S. Forest Service has contracted with the N.C. Wildlife Commission to carry out a stewardship plan for an area near Max Patch on the Haywood-Madison county line.

The project calls for clearing away woody debris around native apple trees in phase one to open up a young forest area. The goal is to increase wildlife food sources such as apples and acorns. This is to benefit deer, turkey, grouse, bears, neotropical songbirds and other species.

The project encompasses about 15 acres in an area known as “Catpen,” near Max Patch, a mountain bald with 360-degree scenic vistas. Phase two of the Catpen Project will improve Max Patch Pond.

More habitat projects are planned under a master stewardship agreement between the Forest Service and state Wildlife Commission. Subsequent projects will improve wildlife habitat by establishing important grassy and brushy areas for nesting and cover and improve the health and vigor of oak species. Other project areas may include the Cheoah and Nantahala Ranger Districts in the Nantahala National Forest.

Comment

Author Deanna K. Klingel of Sapphire was recently awarded the bronze medal in the children’s literature division of the National Stars and Flags Book Award Program for her book Avery’s Battlefield.

The book, set during the American Civil War, tells the story of young Avery Junior Bennett and his hound dog Gunner traveling across Virginia on a family errand. It is an adventure book for young readers.

All the books in the national contest have a military-related theme.

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Eleven students from Haywood County high schools competed in the second Poetry Out Loud district competition at Tuscola High School Dec. 1.

Brooke Palay from Tuscola High School won the district championship. Ali O’Kelly from Tuscola High School was first runner up and Ananda Shuckstes from the Haywood Early College program was second runner up.

Palay, who performed “Broken Promises” by David Kirby and “The Coming of the Plague” by Weldon Kees, advances to the state competition in Greensboro in March. The North Carolina Poetry Out Loud champion then goes on to Washington, D.C., in May to compete for a $20,000 college scholarship.

Poetry Out Loud is a national recitation contest that “invites the dynamic aspects of slam poetry, spoken word and theater into the high school English class. Poetry Out Loud helps students master public speaking skills, build self-confidence and learn about their literary heritage,” according to PoetryOutLoud.org.

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Join City Lights Bookstore for the Coffee with the Poet series at 10:30 a.m., Dec. 15, for a presentation of two anthologies by Western North Carolina women writers.

“Women’s Spaces Women’s Places explores idea of giving a woman room of her own to let her express her insights through essays, poetry, memoirs and stories,” said Eon Alden, City Lights publicist.

Christmas Presence is another collection of WNC women writers featuring Christmas stories, poems and memoirs, many of which are set in the 20’s, 30’s and 40’s.

The editors of both books, Celia H. Miles and Nancy Dillingham, will be on hand to lead the discussion and sign copies.

The Coffee with the Poet series is a monthly gathering held the third Thursday of each month.

828.586.9499.

Comment

To the Editor:

With reference to Quintin Ellison’s and Becky Johnson’s excellent reporting on the tourism marketing program for Jackson County, it was disturbing to read about the conflict between Cashiers and the Jackson County Travel and Tourism associations.

In a time of bad economy and severe marketing competition, it seems that unity within the county would be of paramount importance. In today’s advertising world the amount used by Cashiers and Jackson County is small. I doubt with limited funds their independent marketing efforts can be very productive. From what publications Cashiers reportedly advertises in those publications are certainly not geared to the affluent audience to which Cashiers claims it attempts to reach.

And if they consider other portions of Jackson County as competition, why worry since Cashiers is uniquely “affluent,” and that apparently disqualifies the remainder of the county as a destination threat.

The more I read the article, the more inept the Cashiers TDA director sounded. It is hard to conceive that inquiries go only to Chamber members. The two (Chamber and CTTA) are NOT to be interconnected. To force private entities to join the Chamber to obtain leads generated by PUBLIC funds seems to be illegal. What happens if a resort that collects the bed tax isn’t a chamber member? Are they ineligible to receive the inquiries?

What is needed is a complete tourism marketing review of  the county. That includes all creative, publications/media plus costs and number of inquiries generated by each. The latter is basic marketing and if someone balks at providing the information the assumption should be those ads and/or publications did not deliver.

What marketing efforts do county businesses contribute to the overall tourism promotion program? I venture to say that virtually all county businesses whose dependence on tourism rely heavily, if not totally, on the “bed tax” and therefore the TTAs to bring business to the county.

Tourism marketing is a cooperative venture … private businesses and public agencies working together. While the “bed tax” has proven to be the main venue for funding tourism promotion, most of the bed tax legislation fails to see the value of regional/area marketing. This is to the detriment of most smaller destinations where regional (not just county) marketing programs would provide more “bang for the buck.”

In Cherokee, every business had an investment in tourism marketing. They paid one-half percent of monthly gross revenue into the marketing program. It was not a “pass on” tax like the “bed tax” which is collected from the tourist.  

The advertising committee was comprised of two members from each business category. The committee was charged with approving the annual marketing program. A win-win arrangement since every business on the Qualla Boundary realized monies from visitors.

This is NOT the time for an uncooperative attitude between tourism agencies in Jackson County! The $440,000 generated is considered a small tourism marketing budget today, and anything under $100,000 can’t make much of an impact when competing with hundreds of destinations going for the same potential visitor.    

The county commission should require a complete recap of marketing efforts and results from each agency sharing in the bed tax revenues. Accountability is needed! There must be a reason bed tax revenues are down in Jackson County, and I doubt the absence of the train is the only reason.

Could it be the tourism marketing program is not as effective as it should/could be due to what appears to be protectionism on at least one party’s part?

David Redman

Sylva

David Redman lives in Sylva and has spent 47 years in the tourism marketing industry. Previously he was with Marineland of Florida, Florida Attractions Association, Travel Industry Association of America, manager of international tourism trade shows, Cherokee Tribal Travel and Promotion Office and other affiliations. He also assisted in the writing of the original accommodation tax legislation for the State of Florida in the 1970s.

Comment

To the Editor:

“When asked about the likelihood of the AM radio station surviving in today’s advertising landscape, Jackson County commissioners said they were relying on the financial projections provided by the prospective radio owner.”

This excerpt is from the Dec. 7, 2011, The Smoky Mountain News. What part of this sounds quote like a good idea? Does anyone else out there think just a little more research on this prospective business venture should be studied by some impartial parties as to whether loaning this money in this direction is a good idea or not, rather than relying on the financial projections of the “proposed owner of the business?”

Why doesn’t the “proposed business” get the money loan from a bank like everyone else would have to?

There are businesses in this county in operation currently, with employees, that could use the money just to keep operating as they are. Why are we gambling tax money on a prospective business that could fail and default on the money? For a few jobs? If it fails and the company files bankruptcy, we never see a return on the money … and what is the interest rates on the tax money loaned?

Seems like local politics has become a business of banking with all the loaning of money going on.  We have new recreation centers being built, school add-ons, loans to bring the train back, the paper mill and now the AM radio.

Yet look at the county as a whole, businesses are closing left and right, there are no future job opportunities for the children, and not much for them to do now. Elderly have no new nursing homes being built (think about this baby boomers, it is gonna get crowded ). Poverty and poor housing are everywhere.

What happened to the idea of just holding on to money, saving money till you need it for something immediately pressing? Then maybe the county won’t have to get a loan from somewhere.

Remember when a variance was given to the big eyesore hotel across from Wal-mart … bad idea, no research. How about trucking Jackson County’s garbage to Georgia, breaking the contract with Macon County to help save on landfill costs — all right before the price of fuel costs went up. Now it costs more to truck to Georgia and Macon County will never have us back, and we don’t even have our own landfill. And then there is the airport in Jackson County.  

Before all the loaning and releasing of funds, in this terrible economy shouldn’t there be more research done to see if these ideas are actually good ideas to spend our money on, or should I say invest our money in? How about the crazy idea of just having a surplus of funds on hand?

Kelly Timco

Jackson County Taxpayer

Comment

For Newt Gingrich to have floated to the top of the Republican presidential slough tells what a dismal swamp it is. As most of the other alternatives to Mitt Romney have turned out to be dim bulbs, the former House Speaker may look bright by comparison. But the appearance of his brilliance blinds people to his malignant ambition, demagoguery, opportunism, and deeply flawed character.

Former Rep. Kenneth A. “Buddy” MacKay Jr. of Florida, who served six years in the U.S. House of Representatives with Gingrich, considers him “the most amoral man I ever met.” During his nearly three decades in public life, I never heard MacKay disparage the character of anyone else.

Many Republican leaders share Democrat MacKay’s aversion. Sen. Tom Coburn of Oklahoma says Gingrich lacks “the character traits necessary to a great president.” Conservative columnist George Will denounced Gingrich’s “vanity and rapacity.” David Brooks wrote in The New York Times that Gingrich “has every negative character trait that conservatives associate with 1960s excess: narcissism, self-righteousness, self-indulgence and intemperance.”

Gingrich’s serial adultery — which he now conveniently claims to repent — is not the half of it. He’s also a serial hypocrite. He hounded Rep. Jim Wright out of the Speakership and out of the Congress for an unethical book deal but then snared one of his own, for $4.5-million, that he was forced to return. The Ethics Committee brought other charges and the House reprimanded him by a vote of 395 to 28.

After impeaching President Clinton for a sexual affair with a staffer, Gingrich admitted to the same thing. More recently, he denounced the lending agency Freddie Mac but took $1.6-million for giving the firm “strategic advice,” a euphemism for insider lobbying and influence peddling. He once favored the individual health insurance mandate that he now decries.

Gingrich exudes contempt for the Constitution and the separation of powers. His threats to ignore Supreme Court decisions he does not like and to encourage Congress to subpoena judges to explain their opinions are the campaign planks of a would-be dictator.

In Congress, Gingrich was chiefly responsible for degrading American politics from civil discourse to civil war. That’s how he forced out the previous Republican leader, the very decent Bob Michel of Illinois, and set out to destroy the Democratic opposition (the contagion spread nationwide, not excepting North Carolina). Anyone who purports to deplore Washington as it has become and then votes for the person who made it so will be no less a hypocrite than Gingrich himself.

(Dyckman a retired associate editor of the St. Petersburg Time who lives part of the year in Waynesville. His books on Florida political history include Reubin O’D. Askew and the Golden Age of Florida Politics; His Century: The Courage of Governor LeRoy Collins; and A Most Disorderly Court: Scandal and Reform in the Florida Judiciary. He can be reached at This email address is being protected from spambots. You need JavaScript enabled to view it..)

Comment

The Hooper House on West Main Street in Sylva has received Jackson County’s first designation as a Local Historic Landmark.

The house, which now serves as home for the Jackson County Chamber of Commerce, was built in 1906. It was listed on the National Historic Registry in 2003, according to County Planner Gerald Green.

“It meets all the criteria” for the local designation, Green said, “because it maintains all of its character.”

A nonprofit group owns the house, and the local designation will allow the group to request a 50 percent property tax break from the county. That would reduce the annual tax bill of $700 to about $350. In return, the group must meet certain regulations intended to protect the historic nature of the structure. To make changes, it must receive a Certificate of Appropriateness from the Historic Preservation Commission.

Comment

SMN: The $300,000 to the football coach represents at least three professors’ salaries. Is this cost worth trying to have a winning football program? Why pump this kind of money into athletics compared to academics in this day and age of massive economic constraints?

Chancellor David Belcher: “As I’ve said many times in my visits across Western North Carolina communities in recent months, I view athletics as a very important part of the university, for several reasons.

First, athletics plays a role in the development of student-athletes who participate in sports, providing them with leadership skills and helping instill in them foundations of teamwork and discipline that they will carry with them for the rest of their lives. Thus, athletics experiences are part of their educational pursuits.

Second, athletics is a critical component of the overall student life experience by helping ground students in the campus community and keeping them engaged in the university outside of the classroom. Third, athletics also helps keep alumni and friends connected to the institution, giving them something around which they can rally.

And fourth, athletics, just like the arts and cultural events, serves as a front door to the university, offering an entry point for folk in the community and the region who might not otherwise have a reason to set foot on our campus.”

Comment

A group of residents and students from Western North Carolina will embark in early March on a trip to the Central American country of Panama, donating ten days to do renovation work, provide medical assistance and distribute needed supplies to remote rural schools and clinics.

The participants must meet once a week for six weeks prior to the trip. Team members get a crash course in Spanish and the history, culture and geography of Panama. Each night a group of volunteers from the team makes a traditional Panamanian meal to be shared with other team members. Students at Southwestern Community College and high school students “dual enrolled” earn elective credits from SCC for their participation in this project.

Project Panama, which began in the winter of 2004, has blossomed into a service learning project that encompasses people from many different backgrounds and levels of experience. The first trip to Panama was a small operation organized by members of the Sylva Rotary Club, the Smoky Mountain High School Interact Club and St. David’s Episcopal Church in Cullowhee.

Together, these organizations were able to collect over 800 pounds of school supplies and $400 in cash. The cash and supplies were delivered to the Boquete Rotary Club in March 2005. Subsequent journeys in 2006 and 2008 with teams of twenty-five and thirty-two members provided nearly 2,000 pounds of medical and school supplies, $12,800 in donated funds, and more than 2,600 hours of labor. Additional funds and supplies have been provided in subsequent years. The spring trip is currently a joint undertaking of the Rotary Club of Franklin, Sylva Rotary Club, Club Rotario de Boquete in Panama, Franklin and Smoky Mountain High School Interact Clubs, and Southwestern Community College. While in Panama, the team will visit historic sites, immerse themselves in the customs and culture of this Central American Country and work on several projects in rural schools and medical clinics. The group is currently seeking additional team members and gathering supplies and donations from friends, family members, coworkers and community businesses.

828.369.1600 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Comment

The annual Elks National "Hoop Shoot" Free Throw Contest will take place at the Waynesville Recreation Center on Friday, Dec. 16.

Registration will begin at 5 p.m. and the event will start at 6 p.m.

The event is for boys and girls ages eight to 13 (age as of April 1), and it is free. There will be free hotdogs and drinks from 5 to 6 p.m.

Free throw shooters will be divided into boys and girls divisions with three age categories: eight to nine, 10 to 11 and 12 to 13. Birth certificates will be required at registration.

All local winners will advance to district, state and possibly regional competitions.

828.456.2030 or 828.452.6789.

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The Jackson County-Webster Historical Society commemorated Pearl Harbor’s anniversary on Dec. 7 at its first public meeting in the renovated, historic courthouse in Sylva.

“We are commemorating here an event that fundamentally transformed the history of the United States and the world,” said David Dorondo, associate professor of history and international relations at Western Carolina University, to the crowd that gathered at the Jackson County History Museum.

George Frizzell, Archivist at WCU, played several historical recordings including British Prime Minister Neville Chamberlin’s “Peace in Our Time” speech and Roosevelt’s December 8, 1941, address to Congress. Frizzell talked about the construction of the Glenville dam on the west fork of the Tuckasegee River and Fontana Dam on the Little Tennessee River in Swain and Graham counties. Both were constructed to provide electricity to Alcoa’s aluminum plant and a then ‘secret’ city called Oak Ridge, and the Y-12 nuclear reactor in Tennessee.

Comment

Western Carolina University will honor its fall graduating class and recognize a group of graduates who received their degrees after this year’s summer school sessions, as the university holds fall commencement at 2 p.m., Dec. 17.

The ceremony at the Ramsey Regional Activity Center is open to everyone, and no tickets are required for admission. Chancellor David Belcher will preside over his first commencement as the university’s chief executive officer and deliver the charge to the fall semester degree candidates and summer graduates.

WCU’s fall class includes about 650 students who are currently completing academic requirements to receive their degrees. Graduates who completed degree requirements during summer school and who already have been conferred degrees also are eligible to participate in the ceremony. About 770 current students and summer graduates are expected to don caps and gowns for the event.

WCU senior Richard Anderson Miller, a Candler native who is majoring in philosophy and international studies, will deliver the primary commencement address.

The commencement audience should enter the Ramsey Center through one of four upper concourse doors. Those with physical disabilities should use the northeastern upper entrance, adjacent to the stands of E.J. Whitmire Stadium.

828.227.7216 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Comment

Waynesville artist and teacher Nick DePaolo will help people create an oil painting with his follow-along technique.

The two-hour class is open to any skill level and will be offered from 1 to 3 p.m. on Dec. 16 and Dec. 23. Students must reserve an easel in advance. The course costs $27, which includes a canvas and paint.

828.456.5541 or www.longgroveartschool.com.

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The Skaggs Family will perform songs from its new, 10-song holiday album, A Skaggs Family Christmas Volume Two, at the Smoky Mountain Performing Arts Center in Franklin at 7:30 p.m. on Dec. 17.

The CD, which is now available nationwide, features Ricky Skaggs, a 14-time Grammy winner, his wife Sharon White Skaggs and their children, Buck and Cheryl White, and Cheryl’s daughter, Rachel Leftwich. A Skaggs Family Christmas Volume Two has a mix of studio and live recordings as well as performances of traditional seasonal songs and new compositions.

The disc kicks off with the upbeat bluegrass arrangement of “Christmas Time’s A Coming,” which segues in a song by Sharon and her sister, Cheryl, trading lead vocals on “Light of the Stable.”

The album also features an a capella version of “The First Noel” by Ricky, “Silent Night,” “What Songs Were Sung” and “Flight To Egypt” among others.

A Skaggs Family Christmas Live (DVD) is included with the purchase of the CD. The DVD features the family’s holiday concert, recorded live in Nashville at the Ryman Auditorium. The group, which includes three generations, have taken this show on the road for the last eight years, and the tradition continues this year.

“We started singing these songs in our living room all those years ago, with no idea that we would ever take A Skaggs Family Christmas to so many places,” said Sharon. “We’ve performed everywhere from churches to symphony halls to the National Tree Lighting Ceremony in Washington, D.C., where we sang for President George W. Bush. The recording process, the performing and traveling has been so much fun! It has been such a blessing to share all of this as a family.”

Tickets for the show at the Smoky Mountain Performing Arts Center are $35.

828.524.1598 or at www.greatmountainmusic.com.

Comment

The Overlook Theatre Company will present Disney’s “Aladdin” at the Smoky Mountain Center for the Performing Arts in Franklin on Dec. 13 and Dec. 15.

The story of Aladdin is based on the folktale of “Aladdin and the Magic Lamp” from One Thousand and One Nights. It tells the story of a commoner named Aladdin and his monkey who battle to save Princess Jasmine. His life changes with the rub of a magic lap and the appearance of a genie who grants him three wishes.

Prior to the performances, the theater will host Aladdin’s Royal Party at 6 p.m. Attendees can meet their favorite Aladdin characters. Tickets to this event are $8 and sold at the box office.

Actual showtimes are at 7:30 p.m., and tickets are $10.

GreatMountainMusic.com or call 866.273.4615.

Comment

The Macon County Public Library is hosting an old-time carol-along at 5 p.m. on Dec. 20.

The song list will feature “Jingle Bells,” “Rudolph, the Red Nosed Reindeer,” “Silent Night,” “White Christmas” and many familiar holiday carols and hymns.

Attendees are encouraged to donate a new or gently used book, which will be distributed to needy Macon County children.

Prior to the carol-along, children under age 12 can gather in the library at 4 p.m. for a “Club Discovery” holiday workshop, where they will create seasonal take-home crafts including cookie-cutter ornaments and one-of-a-kind greeting cards.

There is no charge for either event.

828.524.3600.

Comment

The Nantahala Brewing Company in Bryson City is hosting its first Nanta Claus party and benefit Dec. 17.

The event will begin at 6 p.m. and will feature several Christmas brews. All attendees are asked to bring an unwrapped, unused toy to be donated to children in Swain County who would otherwise not have a Christmas this year.

The Nantahala brewers have concocted Christmas brews, which will be tapped at 7 p.m.

The event will also include a “Worst Holiday Sweater” contest. The judging will commence at 8 p.m., and the winner will receive a growler of one of the Nanta Claus brews, and a $50 gift certificate for Nantahala Brewing Company.

nantahalabrewing.com.

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WNC Television will air the Christmas Parade Special, a compilation of this year’s Waynesville and Canton parades, beginning Dec. 19.

The program will air on Charter channel 16 in Haywood County 12 times between Dec. 19 and Christmas morning.

People can watch the program at 10:30 a.m. and 7 p.m. every day, except on Dec. 22. That day, the Haywood County High School Basketball Game of the Week will air during 7 p.m. time slot. The Christmas Parade Special will also be shown on Christmas Day at 11 a.m.

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The Brasstown Ringers will perform their 2011 concert program “Christmas Bells” at 6 p.m., Dec. 16, at Unitarian Universalist Fellowship in Franklin.

“Christmas Bells” has a mixture of well-known Christmas favorites, pieces with roots in the 1700s, and a few selections with a modern flair.

Brasstown Ringers began in 1992 with three octaves of bells and seven musicians. Of these musicians, only two had ever rung hand bells before; the rest were pianists or string players. The group and number of octaves have continued to grow from there.

Its current 13 members come from a 100-mile radius once a week to practice for 2 to 3 hours, and the group plays moderate to advanced hand bell music.

Anyone interested in learning more specialized bell techniques or just want to join can talk to the director after the concert or call 828.837.8822 for lesson times.

Tickets for the concert are $15 and can be reserved or purchased at the door.

828.524.6777.

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The Marianna Black Library in Bryson City will hold its next community music jam 6 to 7:30 p.m., Dec. 15, in the library auditorium.

Participants will play holiday favorites during the jam. Anyone with an instrument, such as a guitar, banjo, mandolin, fiddle or dulcimer, is invited to join. Singers and spectators are also welcome.

Larry Barnett of Grampa’s Music in Bryson City will facilitate the jam.

People of all ages and levels of ability will have a chance to choose a song for the group to play together.

The music jams are offered to the public each first and third Thursday of the month all year. 828.488.3030.

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The Marianna Black Library in Bryson City is showing family-oriented Christmas movies each Tuesday at 3:30 p.m. in December.

The movies are free to the public and projected onto an 8-by-10-foot screen with a theater sound system. Popcorn will also be served.

Each attendee will receive one free movie check out voucher.  

On Dec. 20, the library will show “The Night Before the Night Before Christmas,” the story of a family too busy to spend the holidays together. Santa surprises them when he accidentally leaves the North Pole a day early and crashes onto their roof. Santa loses his memory in the accident, and it is up the family to come together to help restore his memory and save Christmas.

828.488.3030.

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The Marianna Black Library in Bryson City will have a teen Friends of the Library meeting at 3:30 p.m. on Dec 15.

Local teens will share their ideas about materials of interest, including what sort of programming they’d like to see at the library. They will also make Christmas ornaments for the library’s Christmas tree.

Teens can earn community service hours for school by volunteering at the library.

828.488.3030.

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Great Smoky Mountains National Park will host a Holiday Homecoming at the new Oconaluftee Visitor Center Dec. 17.

Park staff and volunteers will provide hands-on traditional crafts and demonstrations from 10 a.m. to 1 p.m. Children and adults can to make a corn shuck doll, buzz button and cinnamon ornaments to take home or to hang on the visitor center tree.

From 1 to 3 p.m., there will be an acoustic old-time jam session focused on holiday music. “Musical expression was and still is often a part of daily life in the southern mountains, and mountain music is strongly tied to the Smokies history and culture,” said Lynda Doucette, supervisory park ranger at the center. “We would like to invite musicians to play traditional Appalachian tunes such as gospel songs and traditional ballads as they were played on the porches in the old days.”

The visitor center, located on U.S. Highway 441 just inside the Cherokee entrance to the park, will be decorated for the holiday season and will include an exhibit on Christmas in the mountains in the past. All activities are free and open to the public.

828.497.1904.

Comment

Rockwood United Methodist Church in Canton will host two holiday programs Dec. 18.

The Chancel Choir will present “One Small Child,” a Christmas musical at 10:45 a.m.

The re-telling of the Christmas story will include several familiar songs, such as “Angels We Have Heard on High,” “Joy to the World,” “Here I Am to Worship,” and “O Little Town of Bethlehem.”

The church youth group will host a Christmas program at 7 p.m. The program will include songs and presentations of “My Christmas Memories” by members of the group. A reception will follow the evening program.

828.647.6870.

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The Catamount statue at the main entrance of Western Carolina University is now sporting a red and green holiday sweater trimmed with colored lights made by the WNC Fiber Folk Group.

The group is comprised of people who share an interest in fiber arts such as knitting and crocheting. Group members “yarn bombed” the mascot Dec. 8 and will remove the sweater Dec. 16.

Yarn bombing, a practice that began in the mid-2000s, is the practice of wrapping a structure in the public landscape in knitted or crocheted cloth.

“The sweater project not only was fun but also is part of a contemporary, worldwide artistic movement,” said Denise Drury, interim director of the WCU Fine Art Museum and Fiber Folk organizer. “As a university, this is where experimentation in the arts begins, and we need to foster that.”

Jessica Breen, a group member and an assistant in the WCU Biology Department, created the five-foot-long sweater in four days on an electric knitting loom. It was her first experience knitting a sweater.

For information about the WNC Fiber Folk Group or the WCU Fine Art Museum, call 828.227.2553 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

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Assault on Black Rock trail race is a go next year in Jackson County, so mark your calendar for Saturday, March 17, and start practicing steep ascents.

As occurred this year, proceeds from the race will go to support the Community Table in Sylva.  

New next year will be the Black Rock 101 challenge. Think of it as a pass/fail college course (i.e., English 101). Anyone who completes the course in 101 minutes or less will “pass” and receive an oversized belt buckle. That’s amounts to a 14:26 minute per mile pace, with more than 2,700 feet of elevation gain.

Seven out of 65 people (just 11 percent) would have taken home belt buckles from the race earlier this year. In addition to the belt buckles, prizes will be awarded to the top finishers.

Those fatigued by even the thought of running to Black Rock are encouraged to participate by simply hiking to the top.  

The cost is $25 to pre-register and $30 on race day. T-shirts guaranteed to the first 100 people who sign up.  

www.communitytable.org or Assault on Black Rock Trail Race Facebook page.

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The scenic Cullowhee Valley will serve as the backdrop again when runners from throughout the region gather at Western Carolina University for the second annual Valley of the Lilies Half Marathon and 5-K on Sunday, March 25.

The half marathon will begin at 7:30 a.m. and take runners on a 13.1-mile journey through the WCU campus and along the Tuckasegee River. For runners looking for a shorter and faster option, race organizers are adding a 5-K (3.1-mile) race and walk to this year’s activities. That event will begin at 7:45 a.m.

Packet pickup will be held at WCU’s Campus Recreation Center from 4 to 8 p.m. Friday, March 23. Details about a Saturday, March 24, packet pickup will be announced later, and packets also will be available from 6 to 7 a.m. race morning at the Campus Recreation Center.

Runners will find numerous aid stations with water and sports drink along the route, and mile-markers will help them chart their progress. All registered runners will receive a short-sleeve technical shirt.

WCU’s School of Health Sciences and Department of Campus Recreation and Wellness are hosting the races. Proceeds will be used to assist WCU students with expenses for professional presentations and travel to conferences.

A free training program developed by the athletic training staff will be e-mailed to registered half-marathon runners, and group training runs for the half marathon will be held on the WCU campus at 6 a.m. Mondays, Wednesdays and Fridays, and at 8 a.m. on Saturdays, beginning Monday, Jan. 9. There will be tracks for both beginner and experienced runners, and experts in the fields of injury prevention, nutrition and health will provide information sessions and assistance to runners.

halfmarathon.wcu.edu.

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Award-winning businessperson Meridith Elliot Powell has been selected to join the Friends of the Great Smoky Mountains National Park Board of Directors.

Powell is an internationally certified coach, speaker and author. She is founder and President of Motion First, a consulting firm providing expertise in leadership and business development. She brings both energy and business savvy to the board.

“I am so honored to be joining the board of Friends of the Smokies,” said Powell, who was elected to the board in their November meeting. “For me, it provides the unique opportunity to work alongside an amazing group of volunteers all passionately dedicated to the important goal of preserving and protecting the Great Smoky Mountains National Park.”

Powell is an active member of the National Speakers Association, the Carolinas Speakers Association, the American Society of Training and Development and the International Coaching Federation. She holds master certifications in Strategic Planning, Business Coaching and Communications.

Since 1993, Friends of Great Smoky Mountains National Park, a not-for-profit organization, has raised more than $34 million to support educational programs, historic preservation projects, conservation of natural and cultural resources, and wildlife research and protection in the Smokies.

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Learn all about bears and bear behavior at a monthly “Green Drinks” social at 5:30 p.m. on Wednesday, Dec. 14 at Rathskellar Coffee House in Frankin.

Green Drinks is a meeting of area conservationists. This gathering will highlight a Bear Story Telling Contest, judged by Cynthia Strain, co-founder of B.E.A.R. (Bear Education and Resources) in Highlands.

Winning stories, bear photos, and relevant newspaper articles will be posted on the B.E.A.R. website. Other prizes include a framed picture of the B.E.A.R. logo from Mill Creek Gallery and Framing in Highlands and a Western North Carolina Alliance T-shirt. Strain will give a brief presentation on the growing frequency and challenges of human interaction with bears — with a focus on “peaceful co-existence.”

828.524.2280 or This email address is being protected from spambots. You need JavaScript enabled to view it..

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Twenty-two high school science teachers from across North Carolina recently visited the Highlands Biological Station for a weekend retreat focusing on the impact of climate change on the Southern Appalachian mountain ecosystem.  

The Highlands Biological Station, an inter-institutional center of the University of North Carolina system that is administered by Western Carolina University, hosted the teachers in collaboration with the Institute for the Environment at UNC-Chapel Hill.

The teachers are enrolled in the NC CLIMATE Fellows Program. The professional development program – which stands for North Carolina Climate Literacy: Integrating Modeling and Technology Experiences in N.C. Classrooms – is designed to increase teachers’ knowledge of current climate change science and use of technology to support climate change instruction.

Made possible through $318,000 in funds from NASA’s Innovations in Climate Education (or NICE) project, the NC CLIMATE Fellows program will serve up to 24 N.C. high school teachers annually for the next three years. The teachers will investigate how scientists are studying climate change and its impacts on the local, regional and global scales, as well as how scientists use NASA data and models in their research.  

The weekend retreat in Highlands was one part of the free yearlong program, said James Costa, director of the Highlands Biological Station and professor of biology at WCU.

“Participants were immersed in themes related to the ecology of climate change as it pertains to the mountains,” said Costa. “Emphasis was placed on salamanders, which are especially abundant and diverse in the Great Smokies, as well as plant species unique to the Southern Appalachian Mountains.”

828.526.2602 or www.wcu.edu/hbs.

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Deer hunters may encounter sick or diseased deer afflicted with hemorrhagic disease this hunting season, according to the N.C. Wildlife Commission.

Two closely related viruses — epizootic hemorrhagic disease virus and bluetongue virus — cause hemorrhagic disease. Both are spread by biting flies, called midges.    

The commission is asking hunters to report sightings of the disease, which has no human-health implications but is one of the most significant infectious diseases of white-tailed deer in North Carolina.

Symptoms of hemorrhagic disease in deer vary widely. Some diseased animals will exhibit no symptoms. Some may appear bloated, very thin and weak, while others suffering from the disease for longer duration may drastically lose weight. They also may have foot, mouth and internal lesions. High fever associated with the disease can make deer thirsty, so dead and dying deer are often found near water. Hunters may observe cracked or sloughing hooves on harvested deer, which is another classic symptom of the disease.

Outbreaks of this deer disease are seen almost every year somewhere within the state and across the Southeast. In years with severe hemorrhagic disease outbreaks, deer mortality in some localized areas can be as high as 30 percent. However, in most instances mortality is much lower.

To report sightings of symptomatic deer, or dead and dying deer, contact the Division of Wildlife Management at 919.707.0050 or   This email address is being protected from spambots. You need JavaScript enabled to view it..

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A collection of handmade books created by Kathrine Cays, artist-in-residence at The Rickman Store in the Cowee community of Macon County, will be on display this month at The Wilderness Society’s office in Sylva.

Since the early 1990’s Cays’ work has depicted elements from the natural world. In 2001, she began to involve minerals, metals, insects and found objects onto her canvases and panels, as well as into her sculptural works.

Cays sources spiritual wisdom and relationships to develop her central theme, which includes the placement of people within human constructions, the natural world and spiritual realms.

The Wilderness Society is on Main Street in Sylva.

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Regional efforts to make highways more beautiful added up to statewide recognition recently when the N.C. Department of Transportation announced the winners of the 22nd Annual Wildflower Awards.

The awards recognize the efforts of NCDOT staff to carry out North Carolina’s wildflower program and enhance the overall appearance and environmental quality of the state’s highways.

In this area, the 2011 award winners are:

• Best Overall Division Wildflower Program: Honorable Mention – Division 14, which includes Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Polk, Swain and Transylvania counties.

• William D. Johnson Daylily Award: First Place – Division 14 – U.S. 441 Franklin in Macon County; Second Place, Division 13 – I-240 at Exit 4A in Buncombe County.

• Best Regional Wildflower Planting, Western Region: Honorable Mention – Division 14 – U.S. 74 at Exit 102 in Haywood County.

The NCDOT Wildflower Program began in 1985 and is coordinated by the department’s Roadside Environmental Unit, which installs and maintains 1,500 acres of wildflowers along North Carolina’s highways.

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Mary J. Messer, author of the Appalachian memoir Moonshiner’s Daughter, will read from her book and answers questions from the audience from 11 a.m. to 2 p.m. on Dec 10 at the Penland & Sons Department Store in Marshall.

Messer’s memoir, set in Haywood County as well as northern Virginia and New York City, tells of her life as the middle daughter of an abusive moonshiner and his mentally ill wife, the incredible hardship her mother and the four children suffered at her alcoholic father’s hands, as well as the trauma the children suffered from the cruelty of other youth and adults as they struggled to grow up.

The event is free, and copies of her book will be available for purchase and author signing.

828.649.2811 or www.moonshinersdaughter.com.

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Friends of the Haywood Public Library will present Barbara Bates Smith will appear in the one-woman play Christmas play “Deck the Halls with Southern Writers” at 3 p.m. on Dec. 11 in the Waynesville Library auditorium.

This new play was adapted by Bates Smith, who is accompanied by Jeff Sebens on hammered dulcimer. Featured works from Lee Smith, Allan Gurganus and Truman Capote will be interwoven with Bates Smith’s comical search for the “true meaning” of Christmas.

Smith lives in Haywood County and is known for her roles in regional productions of “Wit,” “Hamlet” and “Doubt.” Free and open to the public. Seating will be limited.

828.456.5311 or This email address is being protected from spambots. You need JavaScript enabled to view it..

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Creative writing students from Western Carolina University will read original works at 6 p.m. on Dec. 13 at City Lights Bookstore in Sylva.

During the two-hour event, 17 students from an advanced fiction writing class at WCU will read selections from works they have written.

“Anyone who finds pleasure in good storytelling or great writing will enjoy this,” said Pamela Duncan, an assistant professor in the professional writing program at WCU.

For the past four months, students have been improving their writing skills by primarily focusing on developing two short stories to submit for publication.

The event is free and open to the public. City Lights Bookstore is located in downtown Sylva.

This email address is being protected from spambots. You need JavaScript enabled to view it. or 828.227.3926.

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To the Editor:

After reading Carol Larivee’s letter noting the differences between the Tea Party and the Occupy movement, it amazes me that in this day and age of vast online resources a person can continue to be so gullible as to buy into every piece of liberal spin and blindly accept as truth. When one fails to do their due diligence, they live in a world of fear, baseless prejudice and ignorance.

The author portrays the Occupy Movement as some sort of Utopian Society of shared wealth. When Occupiers’ laptops and other sweet little electronic devices or personal property were being stolen from the camps, they saw things differently and complained. Occupiers have little respect for others property or right to make a living.

Meanwhile, the Tea Party respects both private and public property. So much so that they leave a site of a rally cleaner than when

The Occupy movement has continued its struggle to arrive at a coherent message, but the Tea Party rallied around this core on day one — limited government, free market principles and personal responsibility.

Ginny Jahrmarkt

Sapphire

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To the Editor:

In the Nov. 23-29 issue of The Smoky Mountain News, Carole Larivee wrote a letter comparing the TEA Party to the Occupiers. As I read her letter at first I thought it was a joke. However, I realized quickly that the letter actually was written seriously but that the ridiculous, grossly mistaken comparisons are so far out of the realm of reality that they actually are comical.

I cite the following responses to several of Larivee’s untruths and misconceptions: Quote from Larivee: “Every Tea Party event was covered by the media ….” It is well known that the media gave the Tea Party rallies very little coverage and rarely acknowledged the hundreds of thousands attending; Larivee states that “At Tea Party events people showed up with assault rifles, shouted and spit at members of Congress.”. I attended all of the local Tea Party events and the September 2009 and 2010 events  in Washington, D.C.  I never, ever saw a gun, rifle or assault weapon at any of these events nor was any congressman ever present in the crowd to be spit upon at these high-profile rallies or marches. In fact, most members of Congress do not support the spending cuts and smaller government on the Tea Party agenda. Therefore they have been and continue to be either in Tea Party denial or in no way interested in aligning themselves with the group let alone be seen in the presence of Tea Partiers!  

Larivee continues “At Occupy events, people show up unarmed, are committed to non-violence and are maced and beaten by police.” The facts are that there have been rapes, rampant drug use, nudity, vulgar behavior and at least one killing at Occupy sites. The Occupiers break multiple laws ... set up tent camps for weeks in public parks or on public property, possess and use illegal drugs, commit violent crimes and they expect no police action? Police have been wounded, urinated on, punched and hit by this “non-violent” crowd. Law-abiding citizens are denied access to public streets and sidewalks surrounding Occupy sites and shop owners have lost business because customers are not able to get to their stores. The reality is you will never find a record of that kind of behavior at any Tea Party event.  

Larivee’s  statements that  “Tea Party participants mock the sick and the poor” and “Tea Party participants are anti-union, anti-poor, racist, bigoted and xenophobic” are the most ridiculous and preposterous. It is an amazing stretch of reality to take the Tea Party principles to cut spending, reduce the size of government, encourage free enterprise and protect private property and individual rights and twist them into the accusations made by Larivee.  

In the end Larivee claims: “Occupy is standing up for the rest of us, the 99 percent.” The truth is the Occupiers are the 1 percent on the bottom line of the nation’s spectrum ... they are the nation’s lawbreaking, offensive behaving, non-producers who love creating this Occupy happening for something to do rather than actually finding a real job. How many of our nation’s citizens, the real 99 percent, who are hard-working earners nurturing their families and obeying laws could spend weeks and even months hanging out in tents on city streets 24 hours a day?

Larivee’s idea that Occupiers “avoid leaders” is a myth. Their real leaders are faceless, keeping themselves anonymous. However, if you read Occupy signage and listen to their rhetoric, you will see that communism, Marxism and socialism is the Occupy theme. The actual Occupy leaders who promote that theme don’t show themselves in public but they are behind the scenes for sure.

Carol C. Adams

Glenville

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To the Editor:

So the Democrat North Carolina state senators have waived off the chance to cap the automatic 4 percent gas tax increase set for January, claiming they’ll lose jobs and money needed for roads. Liars. This is not a “loss.” It’s an increase on top of the existing gas tax that already supports jobs and roads. But they’re more than willing to rip an additional $95 million out of our pockets. Gotta pay for those ever-increasing union salaries and benefits somehow!

Remember who is raising taxes the next time you fill your tank.

Larry Wright

Maggie Valley

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The Haywood County Chamber of Commerce will host a Holiday Open House from 4:30 to 6:30 p.m. on Dec. 14 at the chamber office in Waynesville.

New, current and potential new members are encouraged to attend to network with other chamber members.

“During these economic times such as these, it becomes important to make businesses aware of the resources available through the chamber,” said Executive Director, CeCe Hipps.

Call light hors d’oeuvres and beverages will be provided.

RSVP at 828.456.3021 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

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A new Republican women’s group in Western North Carolina also has a new name, “Smoky Mountain Republican Women.”  

The group has been meeting for two months and will be a new club affiliated with the N.C. Federation of Republican Women and the National Federation of Republican Women.  

All members, and anyone interested in becoming a member, is encouraged to attend he group’s meetings.

Smoky Mountain Republican Women currently has members in Swain, Jackson, and Graham Counties, rotates meetings and will have events in the tri-county region. This email address is being protected from spambots. You need JavaScript enabled to view it. or call 828.736.5926.

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A candlelight service to honor soldiers and veterans who have served in the Iraq war from Swain County will be held at 5:30 p.m. on Dec. 31 on the square in front of the historic courthouse.

The service coincides with the date all U.S. Iraqi Combat Forces will be returning home or redeployed to a more urgent part of the world. This service is open to everyone, and candles will be provided. Anyone with the name of a soldier to share should submit it by Dec. 15 by contacting 828.342.9805 or This email address is being protected from spambots. You need JavaScript enabled to view it..

The event is sponsored by the Swain County Democratic Party.

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A heavy-lifting helicopter flexed its muscle in Cherokee Wednesday in the ongoing expansion and construction at Harrah’s Cherokee Casino & Hotel.

The Sikorsky helicopter — one of the largest helicopters commercially available — performed 17 lifts to the roof. The units lifted weighed up to 12,000 pounds.

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Learn about programs and services in Macon County to help the less fortunate at the monthly League of Women Voters in Franklin at noon on Dec. 8.

Gwen Taylor, public information officer for Macon County Department of Social Services, will describe the broad range of services offered and delivered, from child welfare to senior services, food and heating assistance, health care assistance and employment services.

The meeting will be held at Tartan Hall in the First Presbyterian Church in Franklin.

RSVP if attending for lunch, a cost of $5. 828.371.0527 or This email address is being protected from spambots. You need JavaScript enabled to view it.

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An orientation session for high school students interested in taking classes at Haywood Community College will be held at 1 p.m. and again at 4 p.m. on Dec. 19 at the HCC auditorium.

Dual-enrollment opportunities through the Career and College Promise program allow high school juniors and seniors to earn college credit for free. The program reduces the amount of time and the cost to get college certificates, diplomas and associate degrees later on.

This email address is being protected from spambots. You need JavaScript enabled to view it. or 828.627.4759, or visit www.haywood.edu/high_school_programs.

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Niche marketing and regional cooperation were the reoccurring topics of this year’s Smoky Mountain Host meeting held in Cherokee last week, an annual forum that brings together the major tourism players of the Smoky Mountain region.

“Our greatest customers are our neighbors,” said Mary Jaegar-Gale, general manager of Chimney Rock State Park, during a panel discussion at the stakeholder’s meeting.

Matthew Pegg, head of the Cherokee Chamber of Commerce, agreed that Western North Carolina businesses should work together to attract people who live in the region to be tourists in their own backyards.

“There are a lot of people here who don’t know what we have,” Pegg said.

Throughout the meeting, David Huskins, the head of Smoky Mountain Host, encouraged those in the room to stop competing against each other for tourists and instead band together to help brand the Smokies region as a destination, in turn benefiting all the tourism in the region. By pooling their money for advertising, tourism attractions can get more bang for their buck, Huskins said.

Several panel participants discussed creating a map of activities or an a-la-carte itinerary that helps visitors pick and choose what they want to see and do.

“It is very important to get information into their hands before they plan their trip,” said Ed Phillips, executive director of the Burke County Tourism Development Authority.

An itinerary or regional events are a couple of ways in which businesses, towns and tourism authorities could work together to appeal to niche markets, including fishing and motorcycling.

Cherokee alone hosts six fishing tournaments. But, a regional fishing tour could keep visitors in the area, spending money at local businesses, for three or four days, Pegg said.

Speaker Berkley Young, a tourism marketing specialist, emphasized that towns should focus on their niche experiences to draw in tourists rather than trying to offer something for everyone.

People need to ditch their “build it and they will come” mentality and focus on unique experiences, said Young, president of Young Strategies, a tourism research and strategic planning firm based in Charlotte.

While “uncertain” has been the buzzword used to describe travel and the economy during the past few years, businesses are expected to see moderate, 1 to 3 percent, growth in 2012, Young said, and people have not stopped traveling or spending.

The need to get away will always trump other considerations, such as the price of gas, he said. People are taking shorter trips, closer to home and are participating in fewer but more engaging activities.

By promoting unique opportunities, regions are more likely to draw in those vacationers.

Businesses must also get back to the basics of hospitality.

The first words out of a hotel employee’s mouth should not be ‘Do you have a reservation,” Young said. A simple ‘Welcome! We’re glad you are here’ can improve the experience of a visitor, who is likely tired and annoyed from traveling, and increase the chance that they will return, he said.

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