By Gerri Wolfe Grady • Special to SMN | Customer service is an important commodity for any business and particularly to those locations reliant on tourism. This is an area that isn’t necessarily taught or trained with new employees, often because of time constraints or because the business owner hasn’t given it any thought. This essay was developed to provide a different view of customer service and how it was conveyed for 20 years by my father, Jerry Wolfe, greeter at the Museum of the Cherokee Indian.

By Bob Scott • Guest Columnist | I am in the market for a good, slightly used, Ouija Board.  I need it to make accurate predictions of what is to come in Franklin and our westernmost counties as we face uncertain times and as we begin to reopen. 

COVID-19 has been devastating health-wise as well as economically. 

As part of its mission to continuously provide communication solutions that evolve with the needs of our world, TekTone (based in Franklin, N.C.) has acquired majority ownership in Stay Smart Care, a company whose expertise lies in Remote Patient Monitoring (RPM) solutions. Stay Smart Care will operate as a subsidiary of TekTone, allowing the two companies to provide a wider variety of intercommunication solutions and resources to care providers in a variety of markets.

As small businesses begin to reopen following the Coronavirus Pandemic, some cities and towns are finding creative ways to help their businesses recover from the shutdown. 

Since the Coronavirus Pandemic began in earnest in Haywood County in mid-March, emergency physician Dr. Mark Jaben has been the face of the county’s response, so much so that he’s now regularly stopped on the area’s hiking trails by strangers exclaiming, “Hey, you’re the guy from YouTube!”

It seems every time I sit down to write these days, it has something to do with journalism and the state of our industry. Forgive me my obsession, but during this time of isolation it’s difficult to concentrate for long on any other topic. I am obsessed — a strong word, I know, but the truth —  with steering our company through this strange, once-in-a-lifetime business disruption.

The debate across the state still simmers — too soon, too late, or, like Goldilocks’ porridge, just right?

The nation’s annual Small Business Appreciation Week is held around this time each year and, coincidentally, couldn’t have come at a better time this year. 

Melissa Walker opened her salon in Sylva in 2006, which means she’s been able to build a thriving business in a small town for 14 years even through all the challenges, including the 2008 economic recession. 

City Lights Café has been a fixture in Sylva since first opening its doors in 2011. Those doors are now closed as a result of the COVID-19 crisis, but behind them owner Bernadette Peters is working to find new ways to sustain her business even as dine-in eateries like hers are ordered closed.