After starting her career in the Smokies 26 years ago as an administrative assistant in the Resource and Visitor Protection Division, Brown now handles a wide variety of administrative processes. In 2016 she processed more than 480 special use permits and 110 search and rescue report packets, oversaw the parkwide monthly visitation statistics, provided customer service and coordinated with park staff to ensure resources weren’t harmed by special events. 

“To me, Lisa Brown sets the standard for all employees to strive to achieve,” said North Carolina District Ranger Joe Pond. “Lisa has a deep- rooted love for the park, the local community and a strong vision for how we, as public servants, should be serving the public. She is a relentless, unwavering professional.”